LUYU
HEAVY INDUSTRY
Dedicated service, customer success.
We firmly believe that service is an extension of our products. With every ounce of your trust, we give it our all.
24
hour
24-hour response
72
hour
72-hour spare parts delivery
12
month
12-month warranty
Thoughtful service
Service is Luyu’s core competitive advantage.
With sincere craftsmanship and unwavering dedication, we deliver peace of mind to every customer.
With sincere craftsmanship and unwavering dedication, we deliver peace of mind to every customer.
Exceeding customer expectations
We provide customers with attentive, thoughtful, and value‑driven services, helping each of our clients’ equipment achieve optimal performance and deliver greater value.
Exceeds industry standards
Meeting our customers’ needs is our guiding principle. We are committed to safeguarding the rights and interests of every client and continuously enhancing customer satisfaction.
30
Within minutes
Service response time
72
within hours
Delivery of common spare parts
2
Within the day
Customer Complaint Resolution
300
one
Number of service outlets
78
person
Technical service personnel
10000
+ species
Types of Spare Parts Inventory
2000
+
Number of service staff
99
%
Customer satisfaction
Service Content
Pre-sales service
Hotline Consultation:0535-2388888
Product Experience/Trial:Invite customers to the factory or a nearby demonstration site for hands-on operation of the machine inspection system.
Operator Training Plan:Provide the buyer with free operational training.
Customized Solution Consulting:We recommend the most suitable model based on the customer’s operating conditions (agriculture, animal husbandry, forestry, road maintenance, fisheries, construction, etc.).
In-sales service
Professional Selection Recommendations:Sales engineers provide on-site or online support to assist with equipment selection.
Financing Lease Support:Partnering with financial institutions to offer installment payment and financial leasing solutions.
Delivery Training:Complete operational and safety training will be provided upon delivery.
After-sales service
365 days a year, 24 hours a day: Our service hotline is available 24/7, with no days off.
30-minute response, 2-hour reply
- Spare parts delivered within 72 hours: Commonly used parts are rapidly reallocated nationwide.
- Regular Inspections/Maintenance: At least one free equipment health check (or Quality Outreach Program) per year.
- VIP Customer Club: Customers who purchase multiple units are eligible for priority service scheduling, discounts on spare parts, and other exclusive benefits.
- Aftermarket Services: Offering equipment leasing, used‑vehicle appraisal, and remanufacturing and recycling services.
Global Presence
Overseas Distributors: 200 pieces(To be completed based on the number of export countries, e.g., “70+ countries, 1–2 suppliers per country”) Spare Parts Inventory: 10,000+Spare parts inventory
Americas
EUROPE
Africa
Oceania
Globally, Lu Yu possesses
200an overseas distributor
10,000+Spare parts inventory
2000+Number of service personnel
365*24Hourly full-time service
Our ironclad service team
Luyu Heavy Industry boasts a team of highly skilled and experienced service engineers. Each engineer has successfully passed rigorous theoretical and hands-on assessments, with in-depth knowledge of the structural principles and key maintenance procedures for Luyu’s entire product lineup. We conduct monthly technical competitions and quarterly intensive training sessions to ensure our service capabilities remain consistently top‑notch.
Spare Parts and Service Support
Luyu maintains an inventory of over 10,000 common spare parts, enabling rapid delivery of frequently used components within 72 hours.
Genuine Parts Assurance: We guarantee that all components are factory‑original and come with a quality warranty.
Downloads Section
Lu Yu’s Service Journey Across Ten Thousand Miles
Operator Training School – Loader/Excavator Operator Training Course
We regularly organize training courses for loader and excavator operators, issuing certificates upon completion. Outstanding trainees may be recommended for employment or appointed as LuYu after-sales service agents.
2026-05-23
Lu Yu’s “Service Across Ten Thousand Miles” – Technical Expert Team Visits Customers
Every spring and autumn, Luyu dispatches a team of technical experts to visit key customers, providing free equipment inspections, on-site hazard elimination, and complimentary maintenance supplies.
2026-05-23
Service Process Visualization
Within 1 hour
The service representative will follow up to confirm the fault type and address.
Within 2 hours
Service Engineer Dispatch (Regional and Off-site Assignments)
On-site repair
Fault Diagnosis and Troubleshooting
Maintenance completed
Customer signs off upon acceptance, and maintenance highlights are explained.
Within 3 days
Customer service follow-up to ensure issues are resolved.
Frequently Asked Questions
How long is the equipment’s warranty period? How do I file a warranty claim?
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The equipment is covered by a one-year warranty. When a user reports a fault to the dealer, the dealer submits the report via its WeChat official account, which triggers after-sales service processing and ensures closed-loop fault resolution.
How do I order genuine OEM parts?
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User – Dealer – Company Parts Shipping – Dealer Maintenance and Installation
What should I do if the equipment malfunctions?
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1. Submit a repair request via the Luyu Heavy Industry WeChat official account.
2. Call the Lu Yu Heavy Industry After-Sales Service Department directly to report a repair request.
3. Call the local dealer directly to request repair services.
Can an engineer be arranged to provide on-site training?
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Can do.
A leading manufacturer and producer in China’s small construction machinery sector.
A leading manufacturer and producer in the domestic small construction machinery sector
Company Address: Shahe Industrial Park, Laizhou City, Shandong Province
Email:luyujixie@163.com Website:www.luyu-global.com
Domestic Marketing Department:
Phone:+86 0535-2388888
Address: Shahe Industrial Park, Laizhou City, Shandong Province Email: luyujixie@163.com
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